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Consumer Advice

Consumer Advice

When you buy goods or services the law protects your consumer rights. You can get help if you’re treated unfairly or when things go wrong. This includes:

  • credit and store cards
  • faulty goods
  • counterfeit goods
  • poor service
  • problems with contracts
  • problems with builders
  • rogue traders

Stockton & District Advice & Information Service can give you help and advice about your consumer rights and can contact shops or companies to negotiate on your behalf.

The Citizens Advice Consumer Service

For help with any Consumer problems you can also call the Citizens Advice Consumer Service on 08454 040506, Monday to Friday, 9am to 5pm (charges may apply please see your operator for more details). Our clear, practical advice is free; the only cost to you is the call charge. Textphone users should dial 18001 then the full consumer helpline number.

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Registered Address: Stockton & District Advice & Information Service, 32 Dovecot Street, Stockton-on-Tees, TS18 1LN
Registered in England Company Number: 5053647. Registered under the Charities Act number: 1105391. Authorised and regulated by the Financial Conduct Authority FRN 617755.

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